REFUND AND RETURN POLICY

1. The Renter can cancel the booking and get a credit that can be used towards future bookings on AutoRentalsGroup.com (hereinafter Booking Credit) up to 48 hours before the initial pick-up time, through the My Booking section of the website.

2. If cancellation is requested less than 48 hours before the originally scheduled pick-up time, only the cost of Full Coverage (if purchased) will be provided in Booking Credit.

3. No refund will be given if cancellation is requested after the originally scheduled time of pick-up.

4. Prices are based on the pick-up and drop-off dates and times arranged prior to the commencement of the rental. If the car is picked up any later or brought back any earlier, the Renter will not receive a refund for the unused hours or days.

5. If the booking is made less than 48 hours before the pick-up time, it is non-refundable (Full Coverage, if purchased, is refundable up until the pick-up time).

6. If the Renter does not intend to pick up the car (even if no refund is available), the Renter shall notify the Company at once; otherwise, the Renter may be charged an additional no-show fee.

7. If a cancellation request is made to the car rental provider and not to the Company, this Cancellation and Refund Policy shall not be applicable.

8. The Booking Credit can be used for any payment made on our website and can be used for one or multiple bookings. The Booking Credit can only be used to pay for Company services.

9. The Booking Credit will expire three (3) years after the Renter receives it.

10. The Renter can see the amount of available Booking Credit by going to the “My Booking” section of the website and using the Renter’s original booking number and email address.

11. The Renter can recover their original booking number by contacting the Company’s Customer Support team and asking for assistance.

12. Depending on the circumstances surrounding the cancellation, the Company may offer an extra amount of Booking Credit on top of the original amount paid for the canceled booking.

13. The Renter can use their Booking Credit for any new booking or payment made on AutoRentalsGroup.com.

14. To use Booking Credit, the Renter should use the same email address that was used for the original booking in the driver details section. The Booking Credit will be automatically applied to the new booking’s total amount.

15. If the payable amount for a new booking is less than the Renter’s available Booking Credit, the Renter will be able to use the leftover amount in the same manner for a future booking.

16. The Renter may request reimbursement in money of any leftover amount of what was originally paid up to one (1) year after receiving the Booking Credit. This does not apply to the extra or bonus added to the original amount paid. For the purpose of refunds, the amount originally paid will be deemed to have been used first.

18. Any refund due for a canceled booking that was paid for, either partially or fully, using Booking Credit shall be issued in the form of Booking Credit.

18.1.  Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”

19. The Company reserves the right to not issue Booking Credit nor a money refund for any transaction that is deemed to not have been made in good faith with the intention to rent a vehicle (e.g., transactions made for the financial benefit of the Renter).

NO-SHOW

20. If no information is given to the Company about the cancellation of the booking 48 hours before the pick-up time and the Renter does not arrive in time to take the booked car, it will be classified as a no-show and an additional no-show fee may be charged.

21. The Company is entitled to charge a no-show fee on behalf of the particular car rental provider and to not refund any payment (including a Full Prepayment) made by the Renter in the event of a No-Show. The following situations are considered No-Shows:

21.1. Renter fails to pick up the car at the time and date specified in the Voucher without notifying the Company 48 hours in advance;

21.2. Renter fails to provide the documentation required to pick up the car (specified in Rental Conditions of each provider);

21.3. Renter fails to provide an acceptable method of payment and an acceptable form of a security deposit, usually a credit card in the main driver’s full name with enough available funds, no additional restrictions, and valid for at least 2 months after the drop-off date.